What to Do if You Haven't Received Your Treat Coins
We're sorry to hear you haven’t received your Treat Coins. We’re here to help! This article will guide you through the steps to take if your prize hasn't been credited after participating in TreatCoin's activities.
Estimated Reading Time: 2 minutes
Important Reminder:
The analysis period for offer completion is 5 to 30 business days. However, if you still haven't received your Treat Coins after this period, follow these steps:
-
Check Your Email and Telegram:
Ensure you check the email and Telegram account you provided during registration to see if you received a notification confirming your prize. -
Check Your Spam Folder:
Sometimes, emails can end up in the spam folder, so don’t forget to look there as well. -
Check 'My Treat Coin Earnings':
Visit the 'My Treat Coin Earnings' page. If your prize was credited, it will appear there with the corresponding amount of Treat Coins. -
Contact Customer Support:
If you’ve checked your email, spam folder, and 'My Treat Coin Earnings' page but still haven’t received your Treat Coins, please contact our customer support team. We’ll work to resolve the issue and ensure you get your prize.
Important Note:
The verification process may take some time. If you face any challenges, reach out to our support team with evidence. Click on "Submit Proof, Get Treat Coins" on the offer page, and attach all relevant screenshots, such as the welcome email, registration confirmation, app download, proof of deposit, and other supporting documents.
Possible Reasons for Delay or Failure to Receive Your Treat Coins:
- Failure to follow all offer requirements as outlined;
- Ineligibility to receive the prize due to third-party provider criteria;
- Technical issues during the completion process;
- Device tracking restrictions for the completed offer;
- VPN or IP changes during the process;
- Providing inaccurate or false information;
- Interference from adblock or similar apps/extensions;
- Failure to accept cookies during the process;
- Other reasons—contact customer support for further assistance.
Not receiving your Treat Coins can be frustrating, but we’re here to help. By following these steps and contacting our customer support team, we’ll do our best to resolve the issue and get you your prize as soon as possible.
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